9 things businesses must do to compete in 2012

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The business world changes quickly, the digital world even quicker. The problem is that very few business are really keeping up with the pace of change online and the rapid adoption of new media, device and applications by their customers.

The truth is that there are now very few industries unaffected by the web. Whole new business models are emerging daily that totally interrupt entire industries. If it hasn’t happened to you yet it will soon.

In 2012 the need to adapt will be more crucial than ever. Those that do will benefit and see their market share grow or uncover new markets. Those that don’t risk falling well behind or losing it all.

Here are the 9 things your business must do now:

1. Get serious about online

It seems amazing to be writing this in 2012, but there are still many business owners and marketers who don’t appreciate how much the internet is changing their industries. Most have “ticked the box” by slapping together a website but have since done little more.

Newsflash: your customers start their search for a product or service online (including mobile). They want the best information available immediately. If they can purchase or inquire online, they will. If they need to physically visit your location to do business with you then, 1. you better hope your competitors are in the same boat, 2. you must give them enough information online to ensure they make it to your fine establishment, or your competitors will.

Your bog-standard website won’t do the trick anymore. Unless you get really serious about online and make it central to your plans you can start considering new career options.

2. Get good at producing content

Potential customers aren’t looking for you, they’re looking for answers and solutions. They don’t Google “Acme Fasteners”, they search for “best fasteners in Smithtown” or “how to find the best fastener”.

Potential customers also trust the word-of-mouth effect of social media and are more likely to visit a site recommended to them by a “friend” online.

The key to all this is producing good content.

Good content offers solutions. It’s helpful and useful. Its not about your business, its about your customer’s potential needs. Good content gets shared online. It becomes popular. It tends to ranks higher in search results. It speaks to the customer.

You need to produce good content on your website on a regular basis. Static websites don’t deliver business.

3. Get social

Still think social networks are for kids and geeks? Think again. Social networking has become ubiquitous and increasingly seamless. The most exciting start-ups are around social networking ideas that are interrupting old business models.

People like to share good information. They like to share ideas and discoveries. They like to share information about themselves. Social networks have made it easier than ever to share information at the click of a button.

Facebook is closing in on 1 billion users. Google+ is only 6 months old and is on track to hit 100 users in February 2012. Twitter has an estimated 300+ million users. Then there is LinkedIn and numerous other networks.

At the very least you should enable sharing buttons (like the ones at the top of this post) on your website so that visitors can easily share that great content you are hopefully producing. You don’t even need to be a member of these networks but you should be catering to those visitors who are.

To really get social you need to set up accounts and dedicated pages for your business with the Big Four: Facebook, Twitter. LinkedIn and Google+. Then you have to work those accounts. There’s no escaping this, it has to be done.

The upside of getting social are significant. The downside of not getting social is also significant, but more painful.

4. Get optimised

Being found online in search engines is not just a luxury, its a necessity in 2012. At a time when 97% of people begin their online search for a product or service using a search engine its incredible that 87% of business websites are poorly optimised for search. You need to immediately start optimising multiple pages of your website for important industry search terms; the more they address needs and solutions the better (see Get Content). This is one action could make the biggest difference to your business and give you a significant advantage over your competitors.

Test your website’s optimisation here.

5. Get data

Never in history has more customer data been more freely available. A clever online strategy can tell you so much about your market, your customer needs, your customers habits and your potential customer’s details. Website analytics, social media analytics, conversion forms and more can all work in unison to help you improve the marketing accuracy of your business. Simple conversion forms on your website can help you build a sizable and relevant database.

6. Get converted

Attracting traffic to your website is nice, but converting that traffic into fans, inquiries and sales is even nicer. PDF downloads, newsletter subscriptions, inquiry forms, free trials….these can all work to help turn visitors into customers. But it only happens if you provide the right call-to-action. What are you doing to convert your traffic?

7. Get mobile

The smart phone is ubiquitous. The tablet is fast replacing the laptop as the casual computing device. We are now less tethered to a desk and more mobile than ever whilst remaining totally “connected” online. Mobile is expected to account for over 20% of all searches in 2012 and it’ll continue to grow from there.

Then we have social networking which fits so neatly hand-in-glove with mobile devices.

The bottom line is that you have to pay serious consideration to how you business will compete with the growth of the mobile consumer. Is your website mobile friendly? Should you build apps? Is there a particular aspect of you business that is more suited to mobile that you can build upon?

8. Get inbound

All of these above points add up to an Inbound Marketing strategy. Inbound is about attracting visitors and converting them to customers rather than the old advertising approach of blasting everyone with the hope of hitting some potentially interested buyers. Inbound leads to higher conversion rates and better use of your marketing budget. The more you think “inbound”, the more you will be acting like a modern web marketer.

9. Get dedicated

Smart, modern online marketing isn’t a set and forget exercise. Its not something to give to the junior to take care of “because they use Facebook”. Your online strategy requires a dedicated approach and dedicated resources. We have been increasingly helping our clients recruit and train marketers who are working full-time on online marketing strategies. There’s a lot to look after: numerous social networks, generating great content, tracking conversion and implementing mobile solutions.

The businesses who decide dedicate adequate resources to online are those who will prosper.