A few years ago you might have been forgiven for thinking Twitter was just another passing fad, not something your business should be wasting time on.

However the truth is that since its launch less than 5 years ago Twitter has enjoyed explosive growth and become an important player in the new media world. There are now estimated to be over 200 million Twitter users generating over 90 million “tweets” per day.

Far from being a inconsequential fad, Twitter can now be considered a viable and extremely effective part of your company’s marketing mix. Consider these statistics from two recent surveys:

• Twitter users are more educated and earn higher incomes than the general US population. (According to Edison Research April 2010).

• Twitter users tend to be earlier adopters of new products and technology than the general population (says Edison Research).

• 42% claim to use Twitter to learn about new products and services while 31% ask opinions about products and services via Twitter (Edison)

• 28% use Twitter to look for discounts or sales while 21% use Twitter to purchase products or services (Edison).

• Another 19% use Twitter to seek customer support (Edison).

• A separate survey in early 2010 revealed that 67% of US Twitter users are more likely to buy brands they follow (source: Chadwick Martin Bailey & Imoderate Research Technologies).

Certainly here at Sticky we have witnessed the power of a strong presence on Twitter, with both this agency and many clients benefiting from conversing in 140 characters. The above statistics come as no surprise to us. we often say that becoming highly active on Twitter has been one of the best business decisions we ever made. Twitter has become a crucial part of Sticky’s inbound marketing strategy.

So the question is….. if your business would like to attract more educated, higher income early adopters, why aren’t you on Twitter?

We have speculated for a while now that Google and Bing were starting to give more weight to Twitter and Facebook links as they move towards providing the most relevant and real-time search results. In fact, at the Web 2.0 Conference in San Francisco last November the Bing team acknowledged that social signals were becoming increasingly influential.

Now this is being confirmed officially by Google and Bing. Leading search engine blog Search Engine Land conducted an interview with Bing and Google recently to discuss how social signals are being measured. This is fantastic news for inbound marketing.

Here is an excerpt:

1) If an article is retweeted or referenced much in Twitter, do you count that as a signal outside of finding any non-nofollowed links that may naturally result from it?

Bing: We do look at the social authority of a user. We look at how many people you follow, how many follow you, and this can add a little weight to a listing in regular search results. It carries much more weight in Bing Social Search, where tweets from more authoritative people will flow to the top when best match relevancy is used.

Google: Yes, we do use it as a signal. It is used as a signal in our organic and news rankings. We also use it to enhance our news universal by marking how many people shared an article.

2) Do you try to calculate the authority of someone who tweets that might be assigned to their Twitter page. Do you try to “know,” if you will, who they are?

Bing: Yes. We do calculate the authority of someone who tweets. For known public figures or publishers, we do associate them with who they are. (For example, query for Danny Sullivan)

Google: Yes we do compute and use author quality. We don’t know who anyone is in real life

3) Do you calculate whether a link should carry more weight depending on the person who tweets it?

Bing: Yes.

Google: Yes we do use this as a signal, especially in the “Top links” section [of Google Realtime Search]. Author authority is independent of PageRank, but it is currently only used in limited situations in ordinary web search.

4) Do you track links shared within Facebook, either through personal walls or fan pages?

Bing: Yes. We look at links shared that are marked as “Everyone,” and links shared from Facebook fan pages.

Google: We treat links shared on Facebook fan pages the same as we treat tweeted links. We have no personal wall data from Facebook.

5) Do you try to calculate the authority of someone on Facebook, either say via their personal wall or their fan page.

Bing: We don’t do this on Facebook. On Facebook, we only get what’s public, only updates and things you’ve posted to everyone as viewable. We don’t get things only shared with friends, so we don’t know how authoritative you are on Facebook. There isn’t the whole convenient retweet mechanism we see on Twitter.

We do see valuable content shared by Facebook users, even though we only get what’s public.  For example when Gary Coleman died we saw a  video from Different Strokes, saying his favorite line “what ya talk’in ’bout Willis” gain popularity.  It happened to be what a lot of people are sharing on the day he passed away.

Google: Again, the treatment is the same as for Twitter. And we have no personal wall data from Facebook.

6) Do you calculate whether a link should carry more weight depending on the person who shared it on Facebook?

Bing: We can tell if something is of quality on Facbook by leveraging Twitter. If the same link is shared in both places, it’s more likely to be legitimate.

Google: Same as question 5.

7) And just to be really clear, the new Facebook data is not yet being used in ordinary web search, right? (asked only of Bing, because it was only relevant to them)

No.

end of interview.

The point here for business is that you now have yet another reason to start getting active with social media. The web is becoming increasingly “social” and buzz and engagement are becoming valuable metrics. Not only can you drive traffic to your site from Twitter and Facebook, you can increase Google traffic to your site by using Twitter and Facebook.

So what are you waiting for? Do an audit of your social media presence and develop a sound plan to make Twitter and Facebook an integral part of your future marketing.

As inbound marketers, one of the big questions clients ask us is which social networks they should be part of? “Should I join Twitter?”, “Will Facebook help build my business?”, “Is LinkedIn something we should consider?”

Twitter best for click-throughs

Our answer is always that different social networks can work well for different businesses, and each of them can be effective depending upon how you wish to use them.

Certainly here at Sticky we have found Twitter to be a very effective inbound marketing tool and the source of regular traffic for our sites, whilst we also use Facebook, Linkedin, Digg and more.

Today a new report has surfaced detailing the most effective ways for marketers to spread their message online. It covers the sharing trends and click-through rates on different social networking sites as well as email. It makes for interesting reading.

Twitter Crushing Facebook’s Click-Through Rate: Report

By Austin Carr at Fast Company

What is the most effective way for marketers to spread their message online? Facebook? Twitter? Company blogs? Email?

According to a new report by marketing firm SocialTwist, Internet sharing trends have shifted heavily shifted toward social networking, but other platforms still have a strong presence for word-of-mouth advertising. SocialTwist analyzed more than a million referral messages sent using the company’s Tell-a-Friend tool, a widget that lets users share sites through social media.

In the last year, social networking sites saw a 10% increase in usage, and a 16% bump in click-throughs. Overall though, email still accounts for 55% of referrals.

However, when it comes to click-throughs, social networking sites are far more effective, accounting for more than 60% of the market share.

Among social networking sites, Facebook is by far the most preferred service for sharing, making up more than 78% of usage. Yet other sites are gaining: Twitter maintains 5% of referrals, and MySpace, surprisingly, comes in at second with 14.5% share.

Yet Twitter has become the most effective tool for click-throughs. Twitter yielded a whopping average of 19.04 clicks, whereas Facebook only produced 2.87 clicks.

This is great news for Twitter, which has hinged its business on Promoted Tweets and Trends, tweet-size ads that companies purchase for $100,000 a day. With such a high click-through rate, it’s no wonder new Twitter CEO Dick Costolo boasted yesterday that the company has “cracked the code on a new form of advertising, and we feel like we’ve got a hit on our hands.”

The popular social networking, micro-blogging site Twitter is getting a revamp with the founders announcing the biggest overhaul of the site since it launched, and it includes a real bonus for inbound marketing.

The new Twitter has a lot of subtle improvements but probably the single biggest major improvement is the integration of videos and images in the tweet stream. By partnering with many major players such as TwitPic, Etsy, Flickr, Kiva, Photozou, Plixi, TwitVid, USTREAM, Vimeo, yfrog, and YouTube, Twitter is enabling instant display of multimedia.

This is great news for inbound marketers and content generators and it will force many marketers to start producing content or be left behind.

Twitter is already an excellent extension of blogging, allowing marketers to reach large numbers of relevant people with their information. By including multimedia in the Twitter stream quality content is now one step closer to potential visitors.

Now, more than ever, its going to be crucial for marketers to create engaging multimedia to share on Twitter and the abovementioned sites.

From Ben Parr at Mashable

We know that Twitter believes that businesses are central to helping grow and monetize the microblogging service; recent integrations with Citysearch and LinkedIn have foretold its interest in the space.

Today though, Twitter (Twitter) has begun to take its biggest steps in providing new features to businesses and monetizing those features. In a blog post, the company announced that it has begun beta testing its first feature made specifically for businesses: “Contributors.”

An explanation of the contributors feature

Contributors is a feature that focuses on creating more authentic engagement for business accounts. With Contributors, a business account with multiple contributors (say, for example, the @Twitter feed) can add the specific user that tweeted on behalf of the business to the byline.

Here’s Twitter’s explanation of the new feature in testing:

“The feature we are beta testing is called ‘Contributors’ – it enables users to engage in more authentic conversations with businesses by allowing those organizations to manage multiple contributors to their account. The feature appends the contributor’s username to the tweet byline, making the business to consumer communication more personal; e.g. if @Twitter invites @Biz to tweet on its behalf, then a tweet from @Twitter would include @Biz in the byline so that users know more about the real people behind organizations.”

The other big revelation by the company is that Contributors is just the first of several business features, some of which will be visible by users, and some which will be internal for businesses.

Twitter’s getting serious about ramping up its business presence. This may just be the beginning of the Twitter business model. We’ll have more answers soon enough.

Craig Wilson and Guy Kawasaki during SXSW 2009

This post was written by Guy Kawasaki, a US-based net entrepreneur and prolific user of Twitter. Guy uses Twitter extremely effectively as a marketing and promotions tool. Some social media purists don’t agree with his approach, but there is no denying it works for Guy and Alltop. This is a very useful guide for businesses who are looking to begin using Twitter or wish to gain more dynamic benefits from their Twitter presence.

Update: Gordon Whitehead has also posted a video interview with Guy around the same topic. Worth a look.

Way back in July of 2009, I explained how I used Twitter. Lots has changed since then, so this is an update to explain how I tweet. As a small business owner, you can adopt my techniques to use Twitter as a marketing tool.

General

Question: How can you follow more than 180,000 people?

Answer: I don’t read the timelines of all the people that I follow. Instead, I only deal with @s, direct messages, and tweets that contain “guykawasaki,” “alltop,” or “guysreplies.” I answer almost every @ and direct.

Question: Then why do you follow everyone who follows you?

Answer: I follow everyone for two reasons: first, common courtesy; second, so that people can send direct messages to me. I like direct messages because they are more efficient than email.

Question: Why do you use both @guykawasaki and @guysreplies?

Answer: Originally, I created @guysreplies to reply to @s that all my followers do not need to see. Subsequently, Twitter changed the way @s work so that only people who follow both parties will see them. However, there are ways that people can still see all the tweets from @guykawasaki, and I don’t want to waste their time.

Also, I like a high signal/noise ratio from @guykawasaki, so I don’t want a bunch of “Thanks for reading my book” in it. The downside of what I do is that people might think that @guykawasaki is not responsive and “engaged,” but I’m willing to take this risk.

Work Flow

Question: What Twitter applications do you use?

Answer: For reading, I use TweetDeck on my Macintosh and Tweetie on my iPhone.? For posting, I use Objective Marketer and Posterous.

Objective enables me to create marketing campaigns and then schedule, frame, repeat, and track tweets. (Disclosure: I am an advisor to Objective.) It is the foundation of my Twitter efforts.

Posterous powers a part of Alltop called Holy Kaw; this sub-domain is a collection of summaries of the third-party sites that I am tweeting about. (Disclosure: I am an investor in Posterous.)

Finally, I use SocialToo to automatically follow people who follow me and to kill spam direct messages. (Disclosure: I am an investor in Posterous.)

Question: How do you find so many links to tweet?

Answer: I use three principal sources: Alltop, StumbleUpon, and SmartBrief. These sites curate and aggregate information to make the hunt for quality links much, much easier.

Question: What is your workflow?

Answer: I find interesting links and write-up a short summary using BBEdit that I post to Holy Kaw, and then Objective checks the Holy Kaw RSS feed once per hour and tweets new articles.

Question: Isn’t that a long, complex process just to tweet something?

Answer: Twitter is a marketing tool for me. It’s not a “social” activity or a game. This process is what it takes to make Alltop successful.

Question: How long do you spend on Twitter every day?

Answer: Asking me this is like asking Tiger Woods how much he plays golf. “It’s what I do.” If I’m on the computer, I’m on Twitter, and I’m on a computer eight hours per day.

Question: If a company wants an active, aggressive presence on Twitter, how many people does it take?

Answer: One person working really hard, unencumbered by a clueless boss and a Luddite legal department, can do it. Certainly one person can get things going enough to prove that Twitter makes sense for a company to add more people to do it even better.

Repeat Tweets

Question: Why do you repeat your tweets from @guykawasaki?

Answer: I repeat my tweets because no one’s followers are on Twitter 24 x 7 x 365 nor do they scroll back to see what was tweeted already. This is the same reason that ESPN and CNN repeat news stories throughout the day—can you imagine a news network assuming that everyone has seen a report after running it once or that everyone has recorded the news and will look back?

I have tracked repeated tweets, and the amount of click throughs on the second and third instances of a tweet is almost as high as the first one.

Question: Do you recommend that companies repeat their tweets?

Answer: Yes, if they want to ensure that as many followers see their tweets as possible. There will be tiny number of people who will complain, but you cannot make all your followers happy.

In fact, if you’re not pissing someone off on Twitter, you’re not using it to its fullest potential. Companies should not let a few angry people dictate their marketing practices.

Question: What if I don’t want to see the repeats?

Answer: The easiest thing to do is unfollow @guykawasaki and follow @alltop because it contains only one instance of my tweets. You can think of @alltop as @guykawasaki on Tivo.

Ghostwriters

Question: Do you use ghostwriters?

Answer: Yes, four people contribute to my tweets: Annie Colbert, Gina Ruiz, Noelle Chun, and Catherine Faas. ?I use ghostwriters because I want to provide as many interesting links as possible, and five intelligent people (assuming you think I’m intelligent) looking for interesting stuff will find more than one intelligent person. At the end of every Holy Kaw post, you can see who created it if you’re curious.

Question: Do your ghosts respond to @s and direct messages for you?

Answer: Never. They only tweet outgoing links to interesting sites and blogs. They never respond for me or as me.

Question: Why did you hide your use of ghostwriters?

Answer: I didn’t hide this fact. As soon as I started it, I disclosed it. My attitude is: “As long as the tweets are good, why does it matter who wrote them?” Do you think Ralph Lauren himself designed every article in his store?

Question: Why do some people attack you for using ghostwriters?

Answer: Because they are angry, little people who cannot generate content, so they try to generate controversy to get attention. They also assume that I have to cheat and use ghostwriters to respond to people because they are incapable of dealing with the volume of @s and direct messages that I get.

Question: Do you recommend that companies use ghostwriters?

Answer: Most companies are “brands,” so this isn’t an issue unless people are so dumb as to think that Richard Branson is @VirginAmerica. Issues arise when the Twitter account is a person’s name.

For example, should @Lancearmstrong use a ghost? For some tweets, I’d say it’s perfectly okay—tweets about cycling news and information, for example. However, if @Lancearmstrong says his bike was stolen, he pulled a hamstring, or he can’t stand the color yellow, it has to be him.

Let’s say the Twitter account is for the CEO of a company. I’d rather read the interesting tweets of a good ghost than a clueless CEO. It’s the same reason politicians have speechwriters. As my mother used to say, “Behind every successful politician is an amazed speechwriter.”

Alltop Promotion

Question: Why do you constantly promote Alltop?

Answer: Twitter is a means to an end: Alltop’s success. This is why I put so much time, energy, and money (my ghosts don’t work for free) into it. The Alltop promotion justifies and pays for the efforts all five of us. You can think of my tweets as PBS content and the accompanying Alltop promotion as the fundraising telethon.

Question: OK, but what if I don’t want to see Alltop promotions?

Answer: You can UFM (unfollow me) just like you can change the channel from PBS.

Question: How much promotion can a company get away with?

Answer: It depends on several factors: How much do your followers love the company? How good are the deals that you offer? How much “real” content and “interaction” do the company’s tweets contain? For sure, the answer is not “None.”

Twitter is far beyond Trixie telling Biff and Carly that her cat rolled over. It’s now a “platform.” As such, there is no wrong or right just as there is no wrong or right way to maintain a website or blog—Is Zappos “wrong” for using the Internet to sell shoes? Forty years ago, some Arpanet scientists might have said so.

The bottom line is that there’s only what works and what doesn’t, and you won’t know which is which until you try.

Source: servantofchaos.com

As I have explained previously, there are three stages to Twitter commitment, and those who don’t make the effort to FIND value in their newly forming networks will often ask “who gives a hoot about Twitter?”. But for brands (and individuals) there are some significant opportunities. Read more